Warranty Policy
1. Warranty Coverage
- Duration: 2-year warranty from the date of product receipt, valid with a valid sales receipt.
- Coverage for Manufacturing Defects: For products with material or workmanship defects under normal use within the warranty period, we provide replacement or refund services.
2. Warranty Exclusions
This warranty does not apply to the following situations:
- Damage caused by misuse, improper operation, accidents, or other non-quality-related issues (such as dropping, water ingress, burning)
- Unauthorized repairs, modifications, or disassembly using non-official instructions.
- Products beyond the warranty period.
- Products without valid proof of purchase.
3. Warranty Process
- Contact Customer Support: Reach our customer service via email sales@vertexcontroller.com/ Contact Us page, or Chat Window. Provide your order number and a detailed description of the issue.
- Assessment: We will evaluate your application to check if it meets warranty criteria.
- Resolution: Approved applications will receive replacement or refund services.
4. Important Notes
- Proof of Purchase: Retain your purchase receipt or order confirmation as valid proof.
- Processing Time: Warranty applications are typically processed within 7–10 business days (excluding product return shipping time and transit time).
- Non-Transferable: This warranty is exclusive to the original purchaser and cannot be transferred.
- For further questions or assistance, contact our customer service team.
