Shipping Policy

Thank you for shopping with us! We strive to provide fast and reliable delivery services to ensure your order reaches you as quickly as possible. Please review our delivery policy below.

Delivery Destinations

We currently only deliver to the countries and regions listed below.

North America: United States, U.S. Outlying Islands, Canada, Greenland, Mexico, Belize, Guatemala, Costa Rica, Nicaragua, Panama, Honduras, El Salvador

Caribbean: Bahamas, Barbados, Dominican Republic, Haiti, Jamaica, Trinidad & Tobago, Grenada, St. Lucia, St. Kitts & Nevis, St. Vincent & Grenadines, Dominica, Antigua & Barbuda, Anguilla, St. Barthélemy, St. Pierre & Miquelon, St. Martin, Sint Maarten, Caribbean Netherlands, Turks & Caicos Islands, Cayman Islands, British Virgin Islands, Bermuda, Guadeloupe, Martinique, Montserrat, Aruba, Curaçao

South America: Colombia, Brazil, Chile, Argentina, Peru, Bolivia, Suriname, French Guiana, Falkland Islands

Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Ukraine, Russia, Bulgaria, Croatia, Liechtenstein, Hungary, North Macedonia, Luxembourg, San Marino, Serbia, Åland Islands, Andorra, Greece, Latvia, Moldova, Monaco, Slovakia, Slovenia, Svalbard & Jan Mayen, Guernsey, Vatican City, Faroe Islands, Bosnia & Herzegovina, Jersey, Estonia, Belarus, Gibraltar, Kosovo, Lithuania, Romania, Albania, Isle of Man, Malta, Montenegro

Asia: Israel, Palestinian Territories, Saudi Arabia, United Arab Emirates, Bahrain, Qatar, Oman, Kuwait, Yemen, Türkiye, Cyprus, Georgia, Armenia, Azerbaijan, Iraq, Lebanon, Jordan, Bhutan, Uzbekistan, Kazakhstan, Kyrgyzstan, Turkmenistan, Tajikistan, Bangladesh, Brunei, Sri Lanka, Cambodia, Thailand, Macao SAR, Myanmar (Burma), Philippines, Mongolia, Vietnam, Maldives, Malaysia, Taiwan, Japan, Singapore

Oceania: Australia, New Zealand, Papua New Guinea, Fiji, Solomon Islands, Vanuatu, Tonga, Samoa, Tuvalu, Kiribati, Nauru, Cook Islands, Tokelau, New Caledonia, French Polynesia, Wallis & Futuna, Pitcairn Islands, Christmas Island, Cocos (Keeling) Islands, Niue, Norfolk Island

We do not ship to any countries or regions not listed above.

Shipping Cost & Time

The following shipping options apply to all listed countries and regions:

Total delivery time = Handling time (up to 2 business days) + Shipping time.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery method, shipping address, and the size/weight of your order.

Free Shipping: Free standard shipping is available for orders over $79. 

Shipping Delays

While we strive to meet the estimated delivery timeframes, certain factors such as high order volume, inclement weather, and customs delays may cause unexpected delays.

If there is a delay in your shipment, we will notify you with updated delivery information and offer compensation where applicable.

Customs Duties and taxes

We cover all customs duties and taxes, so you don’t have to pay any customs fees.

Order Tracking

Once your order is shipped, you will receive an email with tracking details. Or you can choose to track your order at https://www.17track.net/en or https://www.swiship.com/track?loc=en-US.

Holiday and Peak Season Shipping

During peak seasons such as holidays or special sales events, please allow extra time for delivery. Orders placed during these periods may experience longer processing times and shipping delays.

Incorrect or Missing Information

Please ensure your shipping address is correct at checkout. We are not responsible for delays caused by incorrect address information.

Packaging and Handling

We take great care in packaging your order to ensure it arrives in perfect condition. However, if your item arrives damaged, please contact us immediately for assistance.

Email： sales@vertexcontroller.com or Contact US Page.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return&Refund Policy.

If you have any questions about your delivery or need assistance, feel free to contact our customer service team.